ClaimsHero Privacy Policy

Last Updated: October 1, 2023

ClaimsHero Holdings LLC (“ClaimsHero,” “we,” “our,” or “us”) respects your privacy online. When you visit our website at www.claimshero.io and any other online service locations that post a link to this privacy policy (collectively the “Service”) we adhere to the practices described in this online privacy policy (the “Privacy Policy”). Please review the following Privacy Policy to understand how information collected during your interaction with the Service will be treated. If you do not agree with this Privacy Policy, discontinue use of the Service. By accessing or using the Service, you agree to this Privacy Policy. 

If you are contacting us about a potential claim, we will request certain information from you as described in more detail below. You may always choose not to provide the requested information, but if you do not provide the information, you will not be contacted regarding the merits of your potential claim. You can access, update, or remove any information you submit to us about a potential claim, or request at any time that we not share it with our law firm partners by emailing info@claimshero.io

ClaimsHero is NOT a law firm. The information on our Service is not, and should not be construed as, legal advice. No use of our Service constitutes an attorney-client relationship with ClaimsHero, or with any of our law firm partners. 

If you are a California resident, Nevada resident, Connecticut resident, Virginia resident, or data subject located in the European Economic Area, please see the additional disclosures at the end of this Privacy Policy. If you have any questions about our privacy practices, please contact us as set forth in the section entitled “Contact Us” below. 

Information Collection 

Information You Provide

We collect information you provide, such as when you submit a potential claim for review. We may use Service Providers to collect this information. The categories of information we collect and have collected in the last 12 months, include the following:

  • Contact Information: your name, e-mail address, phone number, postal address, and similar contact information. 
  • Demographic Data: demographic information including your age, gender, and state.
  • Claim Data: information about your potential claim, such as injury to person or property and associated information, all of which is clearly labeled at the time of collection.
  • Content: We collect the content of messages you send to us, such as information about your potential claims, or questions and information you provide. We also collect the content of your communications as necessary to provide you with the Service. 
  • Sensitive Information: when necessary, with your consent or as otherwise permitted by applicable law, we process health data.

You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

Information Automatically Collected

Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Services. 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies. 

The information we collect includes: 

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with use, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Service. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Service. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Service. 

How We Process Your Information 

We process your personal information for a variety of reasons, depending on how you interact with our Service, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. 
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. 
  • To provide information or services that you request from us. We may process your information to provide you with information about certain lawsuits for which you are seeking legal representation or certain law firms that you are interested in contacting.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Service. 
  • To send you marketing and promotional communications. We may process the personal information you send to us for marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” [Link] below. 
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interest, location, and more. 
  • To protect our Service. We may process your information as part of our efforts to keep our Service safe and secure, including fraud monitoring and prevention. 
  • To evaluate and improve our Service, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our claims campaigns, and to evaluate and improve our Service, products, marketing, and your experience. 
  • To identify usage trends. We may process information about how you use our Service to better understand how they are being used so we can improve them. 
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. 
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights. 

When and With Whom Do We Share Your Personal Information?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

  • Ad Networks
  • Data Analytics Services
  • Data Storage Providers
  • Performance Monitoring Tools
  • Affiliate Marketing Programs
  • Communication & Collaboration Tools
  • Retargeting Platforms
  • Sales & Marketing Tools
  • Social Networks
  • User Account Registration & Authentication Services
  • Website Hosting Service Providers

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. 
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. 
  • Law Firm Partners. We may share your information with our law firm partners for lead generation services. When you submit information to us regarding a potential claim, we share your information at your direction with our law firm partners who we think may be a good fit to assist you with your potential claims. Our law firm partners may then contact you to verify your information and further evaluate your claims. We are not responsible for how our law firm partners treat your information, and any questions regarding their use of your data should be directed to them, not to us.

Use of Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. 

Data Security

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment. 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” [Link to Section XIII] below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information. If you would at any time like to review or change the information in your account or terminate your account, you can: 

Contact us using the contact information provided. 

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. 

If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. 

If you have questions or comments about your privacy rights, you may email us at info@claimshero.io.

Tracking Technologies Choices

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Data We Have Collected

We have collected the following categories of personal information in the past twelve

(12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES
B. Personal information as defined in the California

Customer Records statute

Name, contact information, education, employment, employment history, and

financial information

YES
C. Protected classification

characteristics under state or federal law

Gender and date of birth YES
D. Commercial information Transaction information, purchase history, financial details, and payment information YES
E. Biometric information Fingerprints and voiceprints NO
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications,

systems, and advertisements

YES
G. Geolocation data Device location YES
H. Audio, electronic, visual, thermal, olfactory, or similar

information

Images and audio, video or call recordings created in connection with our business

activities

NO
I. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for

a job with us

NO
J. Education Information Student records and directory information NO
K. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and

characteristics

NO
L. Sensitive personal Information Drivers’ licenses, health data and personal data from a known child YES

We will use and retain the collected personal information as needed to provide the Services or for as long as the user has an account with us. Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of: 

  • Receiving help through our customer support channels; 
  • Participation in customer surveys; and 
  • Facilitation in the delivery of our Services and to respond to your inquiries.

Children

The Service is not directed to children under thirteen (13) years of age. ClaimsHero does not knowingly collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) from children. If you are a parent or guardian and believe ClaimsHero has collected such information, please contact us as set forth in the section entitled “Contact Us” below. We do not knowingly “sell,” as the term is defined under the CCPA, the personal information of minors under 16 years old who are California residents. 

International Transfer

We are based in the U.S. and the information we collect is governed by U.S. law. If you are located outside of the U.S., please be aware that the information we collect may be transferred to, stored, used, and otherwise processed in the U.S. and other jurisdictions in accordance with this Privacy Policy, and you agree to such processing. Data protection laws in the U.S. and other jurisdictions may differ from those of your country of residence. 

State Specific Rights

California Residents

California Civil Code Section 1798.83, also known as the “Shine The Light” law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. 

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below. 

The California Code of Regulations defines a “residents” as: 

  1. every individual who is in the State of California for other than a temporary or transitory purpose and 
  2. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose All other individuals are defined as “non-residents.” 

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete 

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities. 

Right to be informed — Request to know

Depending on the circumstances, you have a right to know: 

  • whether we collect and use your personal information; 
  • the categories of personal information that we collect; 
  • the purposes for which the collected personal information is used; 
  • whether we sell or share personal information to third parties; 
  • the categories of personal information that we sold, shared, or disclosed for a business purpose; 
  • the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose; 
  • the business or commercial purpose for collecting, selling, or sharing personal information; and 
  • the specific pieces of personal information we collected about you. 

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re- identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights 

We will not discriminate against you if you exercise your privacy rights. 

Right to Limit Use and Disclosure of Sensitive Personal Information 

If the business collects any of the following: 

  • social security information, drivers’ licenses, state ID cards, passport numbers 
  • account login information 
  • credit card numbers, financial account information, or credentials allowing access to such accounts 
  • precise geolocation 
  • racial or ethnic origin, religious or philosophical beliefs, union membership 
  • the contents of email and text, unless the business is the intended recipient of the communication 
  • genetic data, biometric data, and health data 
  • data concerning sexual orientation and sex life 

you have the right to direct that business to limit its use of your sensitive personal information to that use which is necessary to perform the Services. 

Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes. 

Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.

To exercise your right to limit use and disclosure of sensitive personal information, please email info@claimshero.io or submit a data subject access request.

Verification process 

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. 

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights: 

  • You may object to the processing of your personal information. 
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information. 
  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA. 

You can opt out from the selling or sharing of your personal information by disabling cookies in Cookie Preference Settings and clicking on the Do Not Sell or Share My Personal Information link on our homepage. To exercise these rights, you can contact us by submitting a data subject access request, by email at info@claimshero.io , or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

Colorado Residents

This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. 

  • Right to be informed whether or not we are processing your personal data 
  • Right to access your personal data Right to correct inaccuracies in your personal data 
  • Right to request deletion of your personal data 
  • Right to obtain a copy of the personal data you previously shared with us 
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”) 

We sell personal data to third parties or process personal data for targeted advertising. You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email info@claimshero.io or submit a data subject access request. 

If we decline to take action regarding your request and you wish to appeal our decision, please email us at info@claimshero.io. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

Connecticut Residents

This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

  • Right to be informed whether or not we are processing your personal data 
  • Right to access your personal data Right to correct inaccuracies in your personal data 
  • Right to request deletion of your personal data 
  • Right to obtain a copy of the personal data you previously shared with us 
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”) 

We sell personal data to third parties or process personal data for targeted advertising. You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email info@claimshero.io or submit a data subject access request. 

If we decline to take action regarding your request and you wish to appeal our decision, please email us at info@claimshero.io. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

Virginia Residents 

Under the Virginia Consumer Data Protection Act (VCDPA): 

“Consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context. 

“Personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. “Personal data” does not include de-identified data or publicly available information.  “Sale of personal data” means the exchange of personal data for monetary consideration.  If this definition of “consumer” applies to you, we must adhere to certain rights and obligations regarding your personal data. 

Your rights with respect to your personal data 

  • Right to be informed whether or not we are processing your personal data 
  • Right to access your personal data Right to correct inaccuracies in your personal data 
  • Right to request deletion of your personal data 
  • Right to obtain a copy of the personal data you previously shared with us 
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”) 

We sell personal data to third parties or process personal data for targeted advertising. Please see the following section to find out how you can opt out from further selling or sharing of your personal data for targeted advertising or profiling purposes. 

Exercise your rights provided under the Virginia VCDPA 

You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. You may contact us by email at info@claimshero.io or submit a data subject access request.

If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. 

Verification Process 

We may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. 

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension. 

Right To Appeal 

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at info@claimshero.io. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint [Link to here: https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint].

Changes to Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this notice, you may email us at info@claimshero.io or contact us by post at: 

ClaimsHero Holdings LLC 

1846 E. Innovation Park Dr. 

STE 100 

Oro Valley, AZ 85755 

United States

If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us at info@claimshero.io.