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Frequently Asked Questions

ClaimsHero is not a law firm and does not provide legal services.

What is arbitration?

Arbitration is a private dispute resolution process where parties agree to have their case heard by a qualified arbitrator instead of going to court. As a condition to using many services (such as TikTok), consumers like you oftentimes consent to arbitration in the event of injury as outlined in the terms of service you accepted when using the application. 

What are the benefits of arbitration?

Arbitration is designed to be faster and less burdensome than going to court. Studies have shown that individuals who bring claims in arbitration can [or may] achieve greater monetary results than if they had litigated their claims in court. 

What does ClaimsHero cost? 

ClaimsHero only gets paid if you win. In the case of a successful claim, ClaimsHero will receive a management fee. The management fee is not a legal fee, but an administrative cost to help process the claim with the law firm representing you. The law firm representing you will also receive a fee if your claim is successful.

What is the upfront cost to me? How much do I owe if my claim is unsuccessful?


How will I receive any recovery if my claim is successful?

If the claim is successful, you will receive a check to the address provided. Your payment will be net a service fee for ClaimsHero managing your claim.

How long does an arbitration case take?

While the length of a case is uncertain and will depend on many factors, typically, arbitrations can take from 9-24 months, which is much faster than traditional litigation in court

Do I need to manage any communications, legal work or filings myself?

No, ClaimsHero will manage your claim, communicate with the lawyers, and reach out to you if we need any further information. Rest assured, even though ClaimsHero will be managing your claim, any material decisions such as whether to accept a settlement will still be yours to make. Please notify us immediately if you receive any communications from the company about your claim or the arbitration.

Can I sign-up as a claimant if I’m under 18 years-old (a minor)?

No, minors cannot sign up themselves. However, you can speak with your parents or guardian and they can sign you up on your behalf if you qualify.

What information do I need to provide to ClaimsHero to be considered as a claimant?

As part of the application process, you will need to provide:


Phone number

E-mail Address

State of Residence

The claims application form may also ask you to provide additional information that will help determine whether you may qualify as a claimant.

Do I have to live in a specific state to apply to become a claimant?

No, consumers from all states can apply.

Will my arbitration be public?

No, arbitration is a confidential process.

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**By completing this form you authorize to share this information with Kyle Roche P.A. and Freedman Normand Friedland LLP for the purposes of evaluating your claim. However, ClaimsHero is not a referral service and the choice of counsel is solely your decision**

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*ClaimsHero is not a law firm or a referral service and does not provide legal advice or services. ClaimsHero’s role is to provide administrative support and facilitate communication and the processing of information with the lawyers handling your arbitration claim. You are free to choose any lawyer to represent you. Any payment to you will be made only pursuant to a written letter of engagement between you and the law firm representing you as well as an agreement to pay ClaimsHero its administrative fee. There is no guarantee of payment and all cases must be evaluated on an individual basis. Prior results do not guarantee a similar outcome. The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only.

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